Frequently Asked Questions are categorized by General FAQs, Stationery, and Digital Products.
Do you do Custom Orders?
I can take requests depending on what you'd like to customize. For example, I can make a custom mug design and customize the colors. For digital products, I will take your request into consideration when making future products. Feel free to reach out if you have an idea you'd like me to make! 🤗
Do you Accept Returns?
No returns, refunds, or exchanges are accepted. I mention this in every product description, please make sure to read there if you need to get more info before placing your order.
If you have any questions or concerns about your order, please reach out to firstname.lastname@example.org 🙁
Do you do Wholesale Orders?
Yes, I'm on Faire! Get $100 off, 1 year of free shipping, 60-day payment terms on all orders, and free returns on opening orders if you're new to Faire.
Use this link if you're a retailer or send the link to a shop that you'd love to see MadeItMikayla products in.
Check out my stocklist here.
Can I Cancel my Order?
I can help you cancel your order only if payment did not go through yet or if I have not shipped out your order yet. Once your order has shipped, it is out of my hands and already on the way to you. Once payments are successful for digital products, you'd have access to the digital files. Because of its nature, I cannot cancel your order once payment is successful 😫
What's the Best Way to Contact You?
I am open to any contact method, whatever is convenient to you. Feel free to reach out with even the smallest question or concern that you have. I respond asap, sometimes in seconds (amazing right!?) 😁
Here's some ideas:
- Chat feature on my website
- DM on social media
- Email email@example.com
- Comment on a post
Do you use Eco-Friendly Packaging?
Wanna know a secret? I didn't start selling my products until I had a good understanding of how to package and ship them sustainably/eco-friendily. I care so so much about our planet and every action that I take has a lot of thought behind its impact on the earth. I am crazy dedicated and feel like I live this lifestyle so much that sometimes I forget that other people may not have even heard of sustainability 🌎
All of my packaging is reused/repurposed/recyclable and can be reused/repurposed/recycled. I use kraft envelopes and boxes, and I use soy-based ink for my stamps. If you receive plastic/cellophane bags or tissue paper from me, I am reusing them from another small business or purchase, making sure they are clean before putting your products in of course 💚
Read more about Sustainability here.
How much is Shipping?
Shipping is calculated automatically at checkout, and you can choose which shipping method you'd like. Sticker-only orders may be shipped with a forever stamp, which does not come with tracking. Orders that include a shipping label will include tracking. Get free shipping for U.S. orders $100+ 💌
What are your Shipping Times?
I ship out all orders asap, which is usually 1 day after you place your order. Depending on life events, I can also take up to 5 business days. Keep in mind that I make my products on demand and do not keep much/any inventory (I strongly advocate for less/no waste) 🙈
Delivery times usually take 1-5 days to arrive, and I usually ship through USPS.
Once I have shipped out your order, I have no control over how long it takes for the post office to deliver it, or if it gets lost, delayed, or damaged. If you have not received your order after two months, you can reach out about a refund, replacement order, or other solution. I have not had any complaints or issues so far, but on the rare chance, please check out the other FAQs or reach out to me if you have any issues with your order.
Can I Arrange Local Pickup?
Absolutely! I'd be happy to help you avoid shipping costs and get your products to you faster. If you live in/are visiting/are able to get to me in San Francisco or the Bay Area, I am open to meeting you to drop off your order and getting to say hi in person.
Use code LOCAL when placing your order. Please message me to arrange this before you purchase your products 🌉
Do you Ship Internationally?
Yes! MadeItMikayla ships worldwide, but it will most likely cost extra outside of the United States. Shipping is calculated automatically at checkout 🌏
What do I do if my Package Arrives Damaged?
Oh no, I'm sorry to hear this. I'd be happy to resend your order, please email me at firstname.lastname@example.org about your order with a photo of the damage within 7 days from delivery 😢
What do I do about Lost, Stolen, or Missing Packages?
I'm so sorry to hear about this! Sometimes packages can take over a month to deliver once I ship it out; this is sadly out of my control. Please be patient, and if it does not arrive after two months then please reach out to me and I'll replace your package or give you a refund 😖
Why Should I get a Digital Planner/Notepad?
As a brand and person that supports sustainability, digital planning is a method to save paper and the environment. Plus all the pens and ink, stickers, decorations, and such that would be physical can be now replicated and reusable with digital planning. You can also customize them more, such as placing another template on a page that you don't want to use, or duplicating templates that you want to reuse. You also have access to unlimited color pens and highlighters. It is fairly inexpensive and makes great use out of your electronic devices 🌱
How do I download my Digital Products?
First of all, thank you for ordering! You should receive a confirmation email with the digital files immediately after placing your order. They should also be directly on your checkout confirmation page. If you have any more trouble, feel free to reach out and I can help you individually 😊
Do you have any Videos or Directions on how to use it?
How do I use my Digital Planner/Notepad?
Digital Planners work in any annotation app, such as Goodnotes. You're able to handwrite, use text, highlight, add photos, in annotation apps. I've made a list of some compatible apps below (you can also search "annotation app" in your app store). Feel free to try out different apps to see what you like best and what works for you 🌿
Apple Annotation Apps:
Goodnotes 5 (Free)
Adobe Acrobat (Free)
Andriod Annotation Apps:
Adobe Acrobat (Free)
PDF Reader (Free)
Microsoft OneNote (Free)
Do I need an iPad and Apple Pencil to use my Digital Products?
Nope, digital products work in any annotation app, which are available for Apple and Android systems. However, I do personally recommend using an iPad and Apple Pencil if you already have one so that you can get the most out of your iPad. Please don't use digital products as an excuse to buy a whole new tablet though. Work with what you have and it'll all work out ✨
Is there a way to sync my Digital Planner to Google Calendar?
Unfortunately no, because it is a pdf file there's no way to connect it with google calendar. The closest thing that I can think of is using the new links feature in Goodnotes, and creating links to your Google/Apple calendar events 📅
Does my planner have to be cute?
Make your digital planner yours! You can use digital stickers to customize it to what works for you and how you like it. Your planner does not have to be filled with stickers and can be on the more minimal/funcational side, and it'll still look great. Don't worry if it doesn't look aesthetically pleasing, because it is your planner and you don't have to show it to anyone.
I recommend looking at Pinterest for inspo, and you can see how I use my digital planners and stickers on YouTube 💖